Return & Refund Policy

At Pat54 Fashion House we want you to shop with confidence. This policy explains when and how you may return an item and receive a refund or exchange. Orders are placed and coordinated over WhatsApp, and all return requests are handled the same way.

1. Return window

You may request a return within 7 days of receiving your order. Requests made after 7 days may not be accepted, except where the item is faulty or not as described.

2. Conditions for return

• The item is unused, unwashed and in its original condition.
• Original tags, packaging and any free gifts are included.
• Proof of purchase (your order/WhatsApp confirmation) is provided.
• For hygiene reasons, made-to-measure and altered items cannot be returned unless faulty.

3. Non-returnable items

• Items marked “final sale” or clearance.
• Blind boxes and collectibles once opened (unless faulty on arrival).
• Items damaged through misuse after delivery.

4. Faulty or wrong items

If you receive a faulty, damaged or incorrect item, please contact us within 48 hours of delivery with photos. We will arrange a replacement, exchange or full refund at no cost to you.

5. How to request a return

1. Message us on WhatsApp: 60125493159.
2. Include your order details, the item, and the reason (with photos if faulty).
3. We’ll confirm eligibility and share the return address.
4. Ship the item back; keep your tracking number.

6. Refunds

Once we receive and inspect the returned item, we’ll notify you of the outcome. Approved refunds are issued to your original payment method or by bank transfer, typically within 7–14 business days. Return shipping is borne by the buyer unless the item was faulty or wrong.

7. Exchanges

Prefer a different size or variant? Let us know and we’ll help arrange an exchange, subject to stock availability.

8. Contact

Questions about a return? Reach us on WhatsApp at 60125493159. This policy is provided for transparency and does not affect your statutory rights under Malaysian consumer law.